Hi Sparky, and (if I haven't said it), welcome aboard!
That's funny (kind of): I had several years of trying to deal with Rig Rite, and I can honestly say they had the worst customer service of any company I've interacted with in at least 30 years, in many different countries of the world. In some previous post I think I declared that I would rather chew on glass bits than ever interact with them again.
We have a 384 also, and we had a couple problems with our boom:
1. the outhaul car (stainless) was fused to the boom (aluminum) and literally we took it to several machine shops, boat yards, welders, and nobody could get the thing to budge. The previous owner had apparently never moved it and it decided to make a permanent home.
2. we had a crack in the toggle, probably caused by some previous owner's accidental gybe. But the boom end-casting/gooseneck was also totally fused to the boom and we couldn't budge it.
After dealing with Rig Rite and exploring several other options, I ended up getting a new boom from US Spars (in Florida). They were super easy to deal with, and had some good suggestions. They had a discounted "blemished" boom that was supposedly scratched, but it was super minor and I probably wouldn't have noticed it.
I made a lame DIY toggle to attach it to the existing Kenton mast. But my DIY toggle only lasted about 1 year. Then I had a serious metal working boatyard make a new stainless toggle that is super wonderful and will definitely stay functional longer than I do.
Wow, it's amazing that was 6+ years ago.
Here are the gory details & photos:
Looks like my wife is going to get a new boom for her birthday. Last year she got a new dripless stuffing box for the propeller shaft. She just doesn't seem as excited about her birthdays as she was before we got the boat. I've given up on our existing (original) boom. The stainless outhaul...
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