Hi Robert - I’m very sorry for the delay and hassle.
Short Story: I manually activated your account so you should be able to post (and change passwords). Note: in the system, there is not a dot after the ‘ca’ in your email. Let me know if the system still isn’t allowing a password change, and I will set a temp password that you can change on next login.
Long Story: I finally tracked it down and certain email systems (like Gmail and apparently Shaw) have extra security that requires a reverse DNS entry for our server. Without that entry, users of those systems either don’t receive our emails or they are flagged as potential spam. The problem is I don’t think the hosting service I use allows a PTR reverse DNS entry. So I’m trying to find a work around. I might be moving the whole system to a different host because I’ve also not been happy with the speed in some instances.
Anyway, thanks for your patience!