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Account Confirmation Email Issues

mpearson

Mark Pearson
Staff member
I’m sorry, Gents. I approved the accounts yesterday and apparently something is not working. I just re-approved them - please let me know if you can get in now.
Thanks,
-Mark
 

Cire

New Member
Hello, I too attempted join and have yet to receive confirmation email. Any assistance would be most helpful. Thanks.
 
A

Atlas6

Guest
I’m sorry, Gents. I approved the accounts yesterday and apparently something is not working. I just re-approved them - please let me know if you can get in now.
Thanks,
-Mark
Hey Mark. I'm having this same issue, I was hoping you could help me as well.
Best,
 

mpearson

Mark Pearson
Staff member
I'm sorry, folks. I've been buried with work the last few weeks.
Hopefully, everyone has checked their "Junk Mail" folders, right?
What's odd is that some other Users have created accounts just fine.
I'll see if I can figure out what is going on.
 

adamg

New Member
Hi there.
As a quick heads up, I also recently created an account and am still awaiting a confirmation email. Attempted to have the email resent and double checked the junk email folder but unfortunately nothing received.
Cheers,
Adaa a m
 

pacifica

New Member
Hi there! Unfortunately having the same issue. Tried a few times to resend the verification email, and checked the spam folder. No verification email in the inbox or spam after a day of trying.
Pacifica
 

mpearson

Mark Pearson
Staff member
Hi folks. I'm sorry for the delay. I've actually been out sailing!
I think I finally figured out what was happening. For some reason, my server disk was filling up, and I have it cleaned up now with plenty of space.
Can you please try again?
Thanks!
-Mark
 

pacifica

New Member
Hi Mark, thanks for looking into it. And hope you had an amazing time on the water. The last couple of weeks it was really nice here in the pacific northwest.

I tried to resend the confirmation email a few times but unfortunately didn't get anything in the inbox or junk folder. However, the forum shows me the "The confirmation email has been resent." message at the top of the screen.
 

mpearson

Mark Pearson
Staff member
Hi Robert - I’m very sorry for the delay and hassle.

Short Story: I manually activated your account so you should be able to post (and change passwords). Note: in the system, there is not a dot after the ‘ca’ in your email. Let me know if the system still isn’t allowing a password change, and I will set a temp password that you can change on next login.

Long Story: I finally tracked it down and certain email systems (like Gmail and apparently Shaw) have extra security that requires a reverse DNS entry for our server. Without that entry, users of those systems either don’t receive our emails or they are flagged as potential spam. The problem is I don’t think the hosting service I use allows a PTR reverse DNS entry. So I’m trying to find a work around. I might be moving the whole system to a different host because I’ve also not been happy with the speed in some instances.

Anyway, thanks for your patience!
-Mark
 

sgwright

New Member
Hi Robert - I’m very sorry for the delay and hassle.

Short Story: I manually activated your account so you should be able to post (and change passwords). Note: in the system, there is not a dot after the ‘ca’ in your email. Let me know if the system still isn’t allowing a password change, and I will set a temp password that you can change on next login.

Long Story: I finally tracked it down and certain email systems (like Gmail and apparently Shaw) have extra security that requires a reverse DNS entry for our server. Without that entry, users of those systems either don’t receive our emails or they are flagged as potential spam. The problem is I don’t think the hosting service I use allows a PTR reverse DNS entry. So I’m trying to find a work around. I might be moving the whole system to a different host because I’ve also not been happy with the speed in some instances.

Anyway, thanks for your patience!
-Mark
I'm in the gmail camp so haven't received a confirmation email. I'll just wait to see when it gets activated... A reverse DNS is pretty much a requirement for reliable email delivery these days, so hopefully you'll find a solution.
 
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